Frequently Asked Questions
Q: Are you a manufacturer or trading company?
A: We are a professional sofa and chair manufacturer with over 10,000 m² of production workshops and showrooms, specializing in handmade furniture for over 10 years.
Q: What is your minimum order quantity (MOQ)?
A: Our MOQ is 5 pieces based on EXW terms. We also accept sample orders and mixing different items to fulfill a 20'GP container.
Q: Can you customize furniture based on my own design?
A: Yes, we have a dedicated R&D department. We can customize product sizes, upholstery materials, and frames to turn your inspiration into reality.
Q: How do you handle quality control?
A: Quality is our priority. Every production process is checked by our QC manager one by one before delivery. Customers are also welcome to inspect products before shipping.
Q: What is the standard lead time for delivery?
A: Normally, delivery takes around 30 to 35 days after receiving the deposit, though we can adjust based on your specific shipping schedule.
Q: What certifications do your products have?
A: Our products achieve industry standards including BSCI, CertiPUR-US, FSC, and fire retardant qualifications like BS5852 and CA117.